Vacant job

You will work in first-line support where you are the first contact for users via phone and email. The role primarily involves providing service, managing cases in a case management system, and supporting users with permissions and simpler technical questions. You serve as an important entry point to the organization’s support flow and ensure that cases are handled or forwarded as needed. You will also manage switchboard calls for our member municipalities, and it is important to thrive in a service-minded role.We are looking for someone with..

• Good knowledge of Swedish and English
• Experience in service, for example from reception, customer service, or similar
• Familiarity with working in case management systems
• A service-minded approach and good communication skills
• The ability to work structured in a dynamic environment

Meritorious:

• Experience from the public sector

The municipal association Itsam, which includes the municipalities of Boxholm, Vimmerby, Ydre, Åtvidaberg, and Ödeshög, is responsible for joint IT operations and supports the digitalization and business development of member municipalities. With over 40 employees and headquarters in Linköping, Itsam is an engaged and collaborative organization. Itsam focuses on providing the best possible support and service to member municipalities, which in turn improves service to residents. The organization values good cohesion, collaborative problem-solving, and a stimulating work environment where employees thrive and develop.About Framtiden AB As an employee at Framtiden AB, you can feel secure. All of our services are covered by collective agreements, which provide you with contractual conditions regarding vacation, salary, pension, sick leave, etc. As an employee at Framtiden, you will always have a consultant manager available to you throughout your employment period. The consultant manager's task is to help you develop in your professional role and ensure that you are happy in your workplace. Framtiden works with both staffing and recruitment; we want to make a difference in people's lives. We make a difference by helping people find the right job and the right colleague. We specialize in recruiting the right talents for the right companies. For this position, you will initially be employed through us at Framtiden, with the opportunity to transition to direct employment with the client company.Recruitment Process Does this position sound interesting? To apply for the position, please submit your CV and cover letter via the link. If you have any questions, feel free to contact recruiter Julia Wennerholm via email: [email protected]. We do not accept any applications via email. The recruitment process for this job consists of the following steps for you as a candidate: phone interview, interview, reference check, and on-site interview with our client. We work with ongoing selection and may fill the position as soon as we find the right person. Therefore, please submit your application as soon as possible!Conditions Start: By agreement Salary: By agreement Place of work: Linköping, with the possibility to work remotely up to 50% Working hours: Full-time, Monday-Friday  We process applications on an ongoing basis, and the position may be filled before the application deadline has passed. Welcome with your application today!